Shipping and Returns
Thanks for shopping with Harold's Famous Bee Co. Here's how shipping and returns work.
Returns
We accept returns on damaged, non-perishable items reported within 14 days of delivery.
What this covers
• Damaged means the item arrived broken, cracked, leaking, or crushed.
• The 14 days start on the day your order is delivered, not the day it ships.
• Items that aren't damaged can't be returned.
Perishable and non-perishable items
• Honey is perishable.
• Creams, balms, and lip balm are non-perishable.
If your honey arrives broken
Honey is a food item, so we can't take it back.
If a jar arrives broken, email us a photo and we'll send a replacement.
How to request a return
1. Email customercare@haroldsfamous.com within 14 days of delivery with your order number and a photo of the damaged item.
2. We reply within 48 hours.
3. We process your refund or replacement. Refunds reach your card within 5 to 10 business days, though bank timing varies.
A photo is all we need. You don't need to send anything back.
Refund or replacement
For a damaged item, you choose: a refund or a replacement.
Refunds go back to your original payment method.
We also refund the original shipping charge on damaged items.
Shipping
We ship to all 50 states and Washington, D.C.
We don't ship outside the U.S. right now.
When your order ships
Orders ship within 1 to 2 business days.
Orders placed on weekends or holidays ship the next business day.
What shipping costs
Shipping is based on your order's weight.
Rates are calculated at checkout, so you'll see the exact cost before you pay.
We don't offer free shipping.
Carriers and delivery
We ship with UPS and USPS.
Most orders arrive 5 to 7 business days after they ship.
You'll get a tracking link by email as soon as your order is on its way.
Check your address
Please double-check your shipping address at checkout.
If a package comes back to us because of an address error, we'll email you.
We'll gladly reship it once you pay the new shipping cost.
Lost or stolen packages
If tracking says delivered but you can't find it, check with neighbors and your local post office first.
Still missing? Email us within 14 days of the expected delivery date, and we'll help.
Changes and cancellations
Need to change or cancel? Email us within 24 hours of ordering.
Once an order ships, we can't change or cancel it.
Questions
Email customercare@haroldsfamous.com or call 800.748.9810.
We reply within 48 hours.